Shipping Policy

Thank you for visiting and shopping at IZONIS.
This Shipping Policy outlines how we process, handle, and deliver your orders.
By placing an order on our website, you agree to the terms mentioned below.

1. Order Processing Time

  • All orders are processed within 1–2 business days.

  • Orders are not shipped or delivered on Sundays or public holidays.

  • In case of high volume orders, processing may take additional time. We will notify you of any delays.

2. Shipping Time

Estimated delivery time varies by location:

  • Metro Cities: 3–5 business days

  • Non-Metro / Semi-Urban Areas: 4–7 business days

  • Remote / Rural Locations: 5–10 business days

Delivery timelines may vary due to courier delays, weather, or operational issues.

3. Shipping Charges

  • Shipping charges are calculated and displayed at checkout.

  • Free shipping may be offered on selected products or during promotions.

4. Order Tracking

  • Once your order is shipped, you will receive an email/SMS with the tracking ID and courier details.

  • You can track your shipment using the provided tracking link.

5. Address Accuracy

Customers are responsible for providing:

  • Correct and complete delivery address

  • Active phone number

  • Accurate pin code

IZONIS is not responsible for delays or non-delivery caused by incorrect address information.

6. Courier Partners

We work with reliable courier partners to ensure safe and timely delivery, including:

  • Delhivery

  • Ekart

  • Bluedart

  • DTDC

  • XpressBees

(Actual partners may vary depending on your location.)

7. Undelivered / Returned Packages

A package may be returned to us if:

  • Delivery address is incorrect

  • Customer is unavailable

  • Courier cannot contact the recipient

  • The package is refused at the doorstep

In such cases:

  • We will contact you for re-shipping

  • Additional shipping charges may apply

8. Damaged or Missing Items

If your package arrives damaged or items are missing:

  1. Take clear photos/videos of the package and product

  2. Contact our support team within 24–48 hours

  3. We will investigate and arrange replacement/refund based on policy

9. International Shipping

(Currently Optional — remove if not needed)

IZONIS currently does not offer international shipping.
We deliver only within India.
(If you want international shipping added, tell me.)